In a recent post I posted a phone number for Straight Talk’s corporate office after I ranted for quite a while about the runaround that their customer service people had given me for over a week. Because I know that everyone who has access to the internet is on the edge of their seat waiting to see what happens with this mess, I’m posting the update that you’re all waiting for with baited breath.
I must confess that, because I was so happy to find this article giving the phone number that in my excitement I posted the number before I actually called it. This morning, my wife called that number and tried to explain that Straight Talk’s tech support had determined that the problem was, in fact, with the phone and they were willing to send a new one, on the condition that we send the broken phone back first. She pointed out, quite frankly, that after what we’ve been through on the phone in the last week – them telling us to call back in 48 hours and then closing the support ticket before the 48 hours were up, etc. – we didn’t trust them to send a phone after we send them this one. What we visualize is Straight Talk having the phone, AND our money and all we have for our trouble is a headache.
After listening patiently to our complaint, the person on the other end of the phone told my wife to dial *22890 on the phone. She flat refused and told him that we’d played this game six times and we weren’t about to do it again, we just want the replacement phone. She demanded to speak with his supervisor and gave the same speech all over again, only to be told that they couldn’t send the new phone without us sending the broken one to them first. Again, she asked to speak with his supervisor. This guy wasn’t so arrogant as to state that he didn’t have a supervisor, at least. He did, however, state that his supervisor didn’t talk to customers.
Oh, and did I mention that not one of the people my wife spoke with this morning was in, or even FROM, the U. S.?
I don’t know why the guy who wrote the letter where I got the number claimed that the people at that number are willing to solve problems, or that they actually understood English, because neither is actually true.
At this point, we’re probably going to be looking at other cell phone plans … again.