What’s up with Dreamhost?
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Last month we set up a web hosting account with Dreamhost. The plan we signed up for was $119.40/year, but because I found a coupon, we got the first year for $69.40.
Now, keeping in mind that $69 was paid last month, and they’ve been saying for the last three and a half or four weeks that the account wasn’t due for renewal until January of 2009, today they hit my wife’s paypal account for $119.40!
Looking around on their site, I discovered that their “Contact Us” page has an email address, a page with a form you can fill out, a snail-mail address, and a fax number. If you want a phone number to speak with a human being, don’t bother looking there! Just for grins, I also checked Yahoo! Yellow Pages, and they don’t have a listing for DreamHost, either!
In the interest of finding out if they’ve nuked our account entirely over this, I tried logging in to the control panel there, only to discover that http://panel.dreamhost.com is down and nobody is going to log in until its fixed.
We sent them an email trying to get this straightened out and now we get to play the waiting game. Oh Goody!
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UPDATE - 1/15/2008 12:15PM
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After posting this rant, I happened upon Dreamhost’s support blog where they posted an entry explaining that somebody screwed up and everyone got billed as though today was December 31, 2008. They failed to explain why some people were billed TWICE for this period while others were billed THREE TIMES. One poor guy was billed over $4900! (though he didn’t mention what his regular fee was. I would imagine if he has a package with all the bells and whistles billed every five years and he got double- or tripple-billed for that, it could be impressive).
At the top of the blog post, they say the mistake was made by this guy. Maybe its just me, but if I was in charge of a business, and I found it necessary to post a picture of one of my employees online, I’d try to find a picture that didn’t make the guy look like a hung-over drug addict.
I do not exactly feel comfortable knowing that the person pictured here has my credit card information!
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